FAQs Ordering OEM Parts Online
Q: Are you an authorized dealership?
Q: What happens if you send me the wrong part?
A: We will send a return label for incorrect part and send out correct part to you.
Q: What happens if I order the wrong part?
A: Please contact a representative within the return time according to our policy so we can work to get you the correct part.
Q: How long will it take for my order to arrive?
A: De pending on the manufacturer 3-5 working days
Q: What happens if I need to return or exchange a part?
A: Within the return time we will always work to get you the correct part.
Q: What if the part is broken or damaged during shipping?
A: Please contact us immediately upon receiving the Item take pictures and we will work on getting a new one out to you as soon as possible.
Q: What is a VIN and why do I need it?
A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.
Q: Where can I find my vin?
A: The easiest place to find your vehicles VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.
Q: Do you ship outside the US?
Q: Do you offer express/expedited shipping?
Q: What shipping methods do you offer?
Q: Can I track my package?
A: Your order’s shipping tracking number is located on the Order Status page on our website, and your order’s tracking information is located on the carrier’s website:1. Locate your order number on your order confirmation email2. Go to our website’s main Order Status page3. Enter your email address and order number in the appropriate text fields4. Click on the Get Order Status button to go to Your Order Status pageYour Order Status page will provide you with the details of your order, including the carrier, your shipping tracking number and ship date—if your order has shipped. To get your order’s tracking information, click on your order tracking number from your Order Status page to review your order’s shipping status on the carrier’s website.
Q: What payment methods do you accept?
Q: How do you protect my credit card information?
A: We use PayPal to process all Credit payments.
Q: What do I do if I need to cancel my order?
A: Please E-mail us or call us.
Q: Do I need to have an account to order a part?
Q: Do you offer a warranty on parts and accessories?
A: All parts and Accessories are backed with a year warranty from manufacturer.
Q: How do replacement parts affect my vehicle’s warranty?
A: Our parts and Accessories are genuine parts and should not affect any manufacturer warranty but please check with your manufacturer to be sure.
Q: How can I be sure the part I need will fit my vehicle?
A: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at 614-836-6421 and we can give additional help prior to ordering.
Q: Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.
Q: How do I tell if the part is for the driver’s side or the passenger’s side?
A: All parts are looked at from the driver positions as if you were sitting in the car.
Q: What if I want to talk to a real person about my order?
A: please feel free to contact us. 954-893-4644
Q: What are your Customer Service hours?
A: Monday-Friday from 7:30AM-5PM Eastern time.Saturday from 8AM-4PM Eastern time.Sunday closed.
Q: Do you charge sales tax?
Q: I don't know how to look up the parts I need. Can I call in my order?
A: We can help you find all the parts you need but the orders must be done through the site.
Q: Do you ever offer coupons or discounts?
A: Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers!